日本語

Veno Booking Terms of Service

Last updated: May 26, 2026 ・ Version: 1.1

These Terms of Service ("Terms") set out the conditions under which slee, Inc. ("we", "us") provides the Shopify app "Veno Booking — Events & Experiences" (the "App") on the Shopify App Store.

Any Shopify store operator ("Merchant") that installs or uses the App is deemed to have agreed to these Terms.

1. Scope and related documents

These Terms apply to all features, support, and related services of the App. The handling of personal information is separately governed by our Privacy Policy which forms an integral part of these Terms.

2. Business information

3. Definitions

4. Account registration

Use of the App requires a valid Shopify account. The App is installed via the Shopify App Store and authenticates through Shopify OAuth. Accuracy and confidentiality of account information are the Merchant's responsibility.

5. Services

The App provides the following features to Shopify stores:

  1. Bookable item management (events, experiences, classes, facilities)
  2. Time-slot / plan (ticket type) / inventory management
  3. Customer-facing booking widget (auto-displayed)
  4. Ticket viewing / check-in features
  5. Booking list / calendar / today views
  6. CSV export
  7. Post-purchase survey
  8. Integration with Shopify's standard checkout (payment delegated to Shopify)

Features may be added or modified at our discretion; we will provide advance notice of any material changes.

6. Fees and payment

The App is provided under the following pricing (in USD):

All billing and collection is handled via the Shopify Billing API. Currency conversion follows rates we specify or the rates used by the Shopify Billing API.

Any free trials or discounts will be indicated on the App's listing in the Shopify App Store.

7. Data handling

Personal information acquired and processed by the App is handled in accordance with our Privacy Policy. We comply with GDPR, APPI, CCPA, and other applicable laws, and apply strict data minimisation (customer names and emails are not stored in the App's database by design).

8. Merchant obligations

Merchants shall:

  1. Comply with applicable laws regarding all data acquired or processed through the App in their respective jurisdictions.
  2. Notify customers appropriately through their own privacy policy and obtain any required consent before collecting customer personal information.
  3. Be responsible for survey design: do not create survey questions in the App that ask for customer personal information (name, email, phone, address, etc.). Free-text questions should be used sparingly.
  4. Provide accurate information about bookable products, inventory, and time slots.
  5. Not misuse the App for fraudulent transactions, sale of illegal goods, or any other improper purpose.

9. Prohibited actions

The following actions are prohibited:

  1. Reverse engineering or extraction of the App's source code
  2. Copying, modification, or redistribution of the App
  3. Infringement of our or any third party's intellectual property rights
  4. Causing excessive load on our servers (unauthorised bulk requests, etc.)
  5. Obstructing the operation of the App
  6. Any other actions we deem inappropriate

If a violation is confirmed, we may suspend the Merchant's access or terminate this agreement without prior notice.

10. Intellectual property

All intellectual property rights in the App, its source code, documentation, logo, brand, designs, and otherwise are owned by us or our licensors. Merchants are granted only a non-exclusive, non-transferable licence to use the App for the operation of their Shopify store.

11. Disclaimers and limitation of liability

  1. The App is provided "AS IS" without any warranty, express or implied, including merchantability, fitness for a particular purpose, or non-infringement of third-party rights.
  2. To the maximum extent permitted by applicable law, we shall not be liable for any interruption, errors, data loss, lost opportunities, lost profits, or any other damages arising out of the use of the App.
  3. Where liability cannot be fully excluded by law, our aggregate liability for damages shall not exceed the total fees paid by the Merchant to us during the past 12 months.
  4. Payment processing is delegated to Shopify; Shopify bears responsibility for payment processing. We do not directly provide payment services.

12. Suspension and termination

  1. We may temporarily suspend the App due to maintenance, system failures, or force majeure, providing advance notice where possible.
  2. We may terminate the App with 30 days' advance notice if we have reasonable grounds to do so.
  3. Merchants may terminate use of the App at any time by uninstalling it from the Shopify Admin. No termination fees or penalties apply.
  4. Upon uninstall, after receiving the Shopify app/uninstalled webhook, we will delete the Merchant's data within a reasonable period (typically within 30 days).

13. Changes to these Terms

We may amend these Terms in response to changes in law or in the App's specifications. We will provide advance notice of material changes through the Shopify App Store or within the App. Continued use of the App after such changes constitutes acceptance of the amended Terms.

14. Governing law and dispute resolution

  1. These Terms are governed by the laws of Japan.
  2. Any dispute concerning the App shall be subject to the exclusive jurisdiction of the Tokyo District Court for the first instance.
  3. Where mandatory consumer protection or governing law rules apply (EU/EEA, UK, California, etc.), the laws of that jurisdiction prevail.

15. Miscellaneous

  1. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
  2. Assignment of rights or obligations under these Terms requires our prior written consent.
  3. In case of any conflict between the Japanese and other language versions of these Terms, the Japanese version prevails (except for consumers in the EU/EEA, UK, or California, where the local language version prevails).

16. Contact

For questions about these Terms, contact:

17. Data Processing Agreement (DPA / GDPR Article 28)

By using the App, the Merchant (Data Controller) and slee, Inc. (Data Processor) are deemed to have entered into a Data Processing Agreement fulfilling the requirements of GDPR Article 28, set out in this Section. This Section applies with binding effect to all Merchants processing customer data subject to GDPR or equivalent regulations (EU/EEA, UK, etc.).

17.1 Categories of data and purposes

Data category Purpose of processing Data subjects
Shopify order ID and order name Linking booking data to orders Merchant's customers
Booking quantity, date, check-in status Booking management and ticket check-in Same
Ticket viewing token Authenticating ticket viewing URLs Same
Customer name and email (transient, not stored) Displaying on the booking management UI Same
Survey responses Service improvement / voluntary feedback Same

17.2 Duration of processing

For the duration of the Merchant's use of the App, and for the data deletion period defined in Section 12.4 after uninstallation.

17.3 Documented instructions of the Controller

We process personal data only on the documented instructions in these Terms and our Privacy Policy, and on specific, reasonable instructions received in writing (including by email) from the Merchant. If we believe that such an instruction infringes GDPR or other applicable law, we will inform the Merchant without undue delay.

17.4 Confidentiality

We ensure that all persons authorised to process personal data have committed themselves to confidentiality in writing or are under an appropriate statutory obligation of confidentiality.

17.5 Security measures

We implement the technical and organisational measures set out in Section 7 of these Terms and Section 9 of the Privacy Policy.

17.6 Use of subprocessors

  1. By accepting these Terms, the Merchant grants general authorisation for our use of the subprocessors listed in Privacy Policy §7 (Shopify Inc. and Render Services Inc.).
  2. When we engage a new subprocessor or change an existing one, we provide reasonable prior notice to Merchants and allow a 30-day window to object. If the objection cannot be resolved, the Merchant may terminate use of the App.
  3. We impose data protection obligations contractually on every subprocessor that are at least as protective as those in this Section.

17.7 Assistance with data subject rights

When data subjects exercise rights of access, rectification, erasure, restriction, portability, or objection, we provide reasonable technical and organisational assistance to help the Merchant fulfil its obligations under GDPR Chapter III.

17.8 Personal data breach notification

If we detect a personal data breach, we will notify affected Merchants without undue delay (within 72 hours of detection). Notifications will include, where possible, the nature of the breach, approximate numbers of affected data subjects and records, likely consequences, and measures taken or planned.

17.9 Audit rights

To verify our compliance with this Section, the Merchant may, with at least 30 days' prior written notice, request information about our processing activities. On-site audits, if required, shall be conducted through an independent third-party auditor mutually agreed upon, at the Merchant's cost.

17.10 Return or deletion after processing

Upon termination of App use or on the Merchant's instruction, we will delete the relevant personal data within the period specified in Section 12.4, unless retention is required by applicable law.

17.11 International transfers

International transfers of personal data processed under this Section are governed by the Standard Contractual Clauses (SCC, Commission Decision 2021/914) as referenced in Privacy Policy §8. This Section incorporates the SCCs by reference.

18. Contact (repeated)

For questions about these Terms including the DPA, contact contact@slee-group.co.jp.

Version history

Version Date Notable changes
1.0 2026-05-26 Initial publication
1.1 2026-05-26 Added DPA clauses (§17 GDPR Art. 28, 11 sub-sections), explicit "no termination fees" statement, version history section